Privacy Policy

Who we are

Our website address is: https://www.taylors-joinery.co.uk. Taylors Joinery is a specialist joinery company based in the UK. You can contact us at info@taylors-joinery.co.uk.

What personal data we collect and why

Contact forms

When you submit enquiries through our contact forms, we collect your name, email address, phone number, and any message you provide. We use this information solely to respond to your enquiry and provide quotations for our joinery services. This data is retained for [specify period, e.g., 2 years] for business records.

Cookies and tracking

Analytics cookies

We use Google Analytics to understand how visitors use our website. This helps us improve our services. You can opt out of analytics tracking through our cookie consent banner.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Legal basis for processing

We process your personal data under the following legal bases:

Legitimate interests: To respond to enquiries and provide our joinery services
Consent: For non-essential cookies and marketing communications
Contract: To fulfil orders and provide services you’ve requested

Who we share your data with

We do not sell, trade, or otherwise transfer your personal data to third parties, except:

Service providers who assist us in operating our website (hosting, email services)
If required by law or to protect our rights

If you request a password reset, your IP address will be included in the reset email.

International transfers

Your data may be processed by service providers outside the UK. We ensure appropriate safeguards are in place, including adequacy decisions or Standard Contractual Clauses approved by the UK authorities.

How long we retain your data

Comments: Retained indefinitely to recognise and approve follow-up comments automatically
Contact form submissions: Retained for 2 years for business records
User accounts: Personal information is retained until you request deletion
Analytics data: Anonymised after 26 months

Your rights under UK GDPR

You have the right to:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate personal data
Erasure: Request deletion of your personal data
Portability: Request transfer of your data in a machine-readable format
Object: Object to processing based on legitimate interests
Restrict processing: Request limitation of processing in certain circumstances
Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at info@taylors-joinery.co.uk.

Data security

We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure hosting, and regular security updates.

Complaints

If you believe we have not handled your personal data properly, you can complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

Last updated: 2026-03-17